What every tracking status really means — and what to do next.
Your parcel is moving between facilities — and it may not update every day. Here's what to expect.
Your parcel is on a delivery vehicle today. Missed it? Here's what happens next.
Delivered — but not in your hands? “Delivered” has several meanings depending on the carrier.
Held customs parcels are usually missing information or payment — not lost. Here's the playbook.
The stage where taxes are assessed and paid. Here's how long it takes and how the fees work.
Not yet. The label exists but the parcel hasn't been scanned. Here's how long that gap usually lasts.
Exceptions cover failed attempts, damaged labels, refused imports and address issues. Here's how to read each one.
The courier tried and missed you. You usually get 1–2 more attempts before it's returned.
A calm decision tree: when silence is normal, when to contact the seller, when to claim.
The parcel is heading back. You can usually still recover the money — or in some cases intercept it.
Your parcel is waiting at a pickup point or locker with an expiry clock. Don't miss it.
This status is where international parcels go quiet for 5–15 days. Here's why, and when it should worry you.