“Returned to sender” — why it happens and what to do
The parcel is heading back. You can usually still recover the money — or in some cases intercept it.
Why returns happen
Most common: unsuccessful delivery attempts, address not found after correction attempts, customs refusal (missing docs/payment), or the courier deemed the parcel undeliverable.
Interception window
Before it crosses the border back, couriers can sometimes re-route the parcel — call support with the tracking number and ask for a redelivery or hold request. Odds drop sharply once it's on the return flight.
Getting your money
Open a claim on the marketplace referencing “returned to sender” — most platforms refund fully, since the seller chose the carrier and the service wasn't delivered.
Frequently asked questions
Do I pay for the return shipping?
Normally the return cost is deducted from the refund only if the failure was your fault (refused delivery, wrong address).
How long do returns take?
Longer than outbound: 2–8 weeks for international returns, since they wait for space on consolidated shipments.
Can a returned parcel be re-sent?
Yes, once the seller receives it, but expect to pay a new shipping fee.
Have a tracking number?
Paste it in the box and see the full route in seconds.