How to track your TikTok Shop order

TikTok Shop uses regional last-mile partners — here is how to find the number and follow the parcel after the handoff.

Finding the tracking number

Profile → Orders → select the order → Track order. Each package gets its own carrier number; before shipping you only see the TikTok order ID, which carriers cannot track.

Who delivers TikTok Shop parcels

In North America: SpeedX, UniUni, GoFo, USPS and FedEx. In the UK: Evri, Royal Mail and Yodel. The number's prefix usually reveals the carrier (SPX, UNI, GF) — paste it into GetPackRoute and we will match it.

Refunds and missing parcels

If tracking has not moved for 10+ days past the estimate, request a refund from the order page — TikTok Shop's buyer protection covers non-delivery. Marked delivered but missing: check the carrier's proof photo first.

Frequently asked questions

Why is my TikTok Shop tracking number different from the order ID?

The order ID identifies the purchase; the carrier number tracks the physical parcel and changes at each handoff.

My number starts with SPX — what now?

That is SpeedX, a last-mile carrier for TikTok Shop and Temu. Paste it into GetPackRoute for live scans.

How long do TikTok Shop orders take?

Domestic sellers: 2–7 days. Cross-border: 7–20 days. The order page estimate is the most reliable guide.

Have a tracking number?

Paste it in the box and see the full route in seconds.