How to track your eBay order

Every eBay seller ships differently — here's how to find the number and what to do when there isn't one.

On the order page

My eBay → Purchase history → select the order. The tracking number appears when the seller uploads it — some take 1–3 days after shipping. Sellers outside your country often ship via postal services first (China Post, Royal Mail, Deutsche Post…).

Carriers vary by seller

eBay has no single carrier: you'll see USPS, UPS, FedEx, Royal Mail, Australia Post, Singapore Post and more. Paste the number into GetPackRoute and we detect who has it and merge any handoff.

If there's no tracking

Message the seller — they can add it. If the estimated delivery passes and the item hasn't arrived, open an 'item not received' request: eBay's Money Back Guarantee covers it, usually within 30 days of the expected window.

Frequently asked questions

The seller never added tracking — what now?

Ask them for the number directly; if they can't provide one, that's a red flag — keep everything in eBay messages as evidence.

My item never arrived — when can I claim?

After the latest estimated delivery date. Open the request from the order page; eBay usually rules within days.

Tracking says delivered but nothing arrived — now what?

Check around the property and with neighbours, request the proof of delivery from the carrier, then contact the seller — replacements or refunds follow quickly when the parcel can't be found.

Have a tracking number?

Paste it in the box and see the full route in seconds.